Free EXPRESS shipping on au orders

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Free EXPRESS shipping on au orders

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  • SHIPPING


    SHIPPING COSTS

    We want to make things as easy and as cost effective for you as possible. That's why we offer complimentary express shipping (via Auspost) on all orders within Australia and to New Zealand, with no minimum spend, and a $15 flat rate for international orders. International orders are shipping using Auspost 'Standard Track and Trace'. 

    SHIPPING LOCATIONS

    We ship to the following locations:

    * If your shipping destination is not on the above list, please contact us to request shipping to your location and we'll try our best to find a workable solution for you.

    PROCESSING, TRACKING AND DELIVERY TIMES

    When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at customerservice@wayver.com.

    All orders received prior to 1pm (AEST) are processed and dispatched the same business day. Orders received after this time are processed the following business day. Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address with a link to track your parcel.

    Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the next business day.

    Deliveries to Australian metropolitan addresses can be expected to arrive within 1-2 business days from the time of shipment. For regional deliveries, please allow 2-3 days depending on your location.

    Deliveries outside of Australia can be expected to arrive within 3-10 days from the time of shipment, depending on your location.

    In the case of any delay to processing times, you will be notified by email.

     

    TAXES & DUTY (International Orders)

    International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.

    Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

    For more information on taxes, duties and customs regulations please contact your local customs office directly.

     

    CHANGES TO YOUR ORDER

    Once your order has been placed, we are unable to make changes or cancel your order, however our usual returns process is available. If you have made an error in your delivery address, please contact us via email at customerservice@wayver.com immediately. If your order has already been shipped, WAYVER accepts no responsibility for incorrect details entered.

      

    ORDERING INFORMATION

    For all online customer service and order enquires, email us at customerservice@wayver.com with your query.

    Please note as our head office and transaction processing is based in Australia, your bank may apply international transaction fees.